Product design built to earn adoption, reduce friction, and map to how your users actually work.
User research, UX architecture, and interface design: T-F designs products that map to how your users work.
Users don't adopt products that fight them. Temper And Forge designs experiences that work the way your users do.
All services under Product Design.
The disciplines behind product experiences that earn adoption: user research, UX, interface design, and prototyping.
Our Product Design Process
01
User research and problem framing
We start with the people who will use the product: interviews, workflow analysis, and research into how they work today. The problem gets framed in terms of user needs and business objectives together, because a product that serves only one of them fails at both.
02
UX architecture and flows
We map the flows, states, and structures that shape the product experience before any interface is drawn. Every screen earns its place in the journey, and every interaction is designed around the shortest path to the user's goal. Complexity that doesn't serve the user gets cut here.
03
Interface design and prototyping
We design the interface at full fidelity and prototype the interactions that matter most. Prototypes go in front of users and stakeholders before build, because a decision tested on a prototype costs a fraction of one discovered in production.
04
Validation, testing, and handoff
Designs are validated with users, refined based on what testing shows, and handed off with complete specifications, states, and edge cases documented. We stay engaged through build so the product that ships matches the product that was designed.
The team behind the product.
Product designers and researchers who design for the workflows your users already have.
Acclivity Health Solutions
Our website was slow and didn't reflect our new messaging, so we brought Temper And Forge in to help us rebuild it. They redesigned our website layout and architecture, revamped our resources section so users can sort by section and market, and built the new site in WordPress using Advanced Custom Fields. They were incredibly communicative throughout — they used Monday.com to keep us on track and were always responsive. We get excellent value for our money.
Jim Boborci
Director of Brand & Creative
11
Years in business
650+
Projects delivered
5.5M
Users of our custom tools
$75B+
Enterprise value supported
A few of our partners
our clients
Don't just take it from us. Hear from our clients
- Temper And Forge's quality of work is exceptional; they've delivered everything they promised they would and more. We get excellent value for our money. — Jim Boborci, Director of Brand & Creative. 5 out of 5 stars.
- I've worked at my organization for close to 12 years and worked with over 12 external vendors, maybe more. Temper And Forge has been the easiest to work with and the most knowledgeable about their work. The team has produced the best work for us. — Anna McKay, Head of Web & Design. 5 out of 5 stars.
- They brought our vision to life. The team worked effectively together and was collaborative with our team. The partnership was seamless. — Danielle Lewan, Director of Marketing & Communications. 5 out of 5 stars.
- We were instantly comfortable with Temper And Forge, and their resources were extremely responsive. The team listened to our needs and adapted to every single aspect that we expected from them — they were great. — Eric Demas, CFO & City Auditor. 5 out of 5 stars.
- Temper And Forge was one of the most professional companies I've ever worked with, as they were highly responsive to our feedback, concerns, and changes we needed to make. — Bryce Gibson, Co-Founder. 5 out of 5 stars.
- Their effective communication is outstanding; they understand what we want and run with it. — Alex Neuber, Head of Business Planning & Marketing. 5 out of 5 stars.
- Temper And Forge has made a name for themselves to deliver results and our projects are the key indicators of that. — Nicholas Collins, Vice President & COO. 5 out of 5 stars.
- What sets them apart is their ability to consider all of the stakeholders' inputs and come up with a solution that meets everyone's needs. — Alisha Harrington, Co-Director. 5 out of 5 stars.
- They give us what feels like white-glove service. They prioritize us, and it feels like we're their only client, even though we know that isn't the case. That's appreciated. — Joe Myxter, Director of Communications. 5 out of 5 stars.
- Temper And Forge was highly responsive and provided quick deliveries. The team delivered work ahead of schedule and stayed on budget, communicating in a quick manner. — Vincent Santino, Marketing Director of Demand Generation. 5 out of 5 stars.
- Temper And Forge is a small boutique firm, and I know that every dollar we spend goes directly into results. I don't feel like there's any wasted time with them. — Aloe Driscoll, Digital Marketing Manager. 5 out of 5 stars.
- I was impressed by Temper And Forge's investment in our company's mission and values. Their company culture set them apart, and Temper And Forge seemed to genuinely care about our market — that was unique. — Elisabeth Law, Director of Marketing. 5 out of 5 stars.
- They're a dynamite team that's a helpful partner. As time goes on, I noticed that they have a fundamental interest in our business. They know our goals and can execute them quickly. — Thomas Winstanely, VP Marketing. 5 out of 5 stars.
- Temper And Forge's willingness to dive into some of the design challenges was really impressive. They didn't shy away. — Allison Price, Director of Marketing & Communications. 5 out of 5 stars.
