Lifecycle programs built to increase customer value, reduce churn, and turn one-time buyers into repeat revenue.
From email and automation to segmentation strategy, T-F builds retention systems around your customer data and behavior.
Your next dollar of growth is cheapest inside your existing audience. Temper And Forge helps you earn it systematically.
All services under Lifecycle and Retention.
The programs that grow value after the first conversion: email, automation, segmentation, and retention strategy.
Our Lifecycle & Retention Process
01
Lifecycle audit and segmentation
We map your current customer journey, data quality, and existing programs to find where value leaks: churn points, dormant segments, and moments where the right message never gets sent. Segmentation is built from behavior and value, not just demographics.
02
Journey and program design
We design the programs that move each segment toward higher value: onboarding, nurture, winback, replenishment, and loyalty. Every message has a defined trigger, purpose, and success metric before anything gets built, so the system stays accountable.
03
Automation build and launch
We build the flows in your platform, connect the data that powers them, and QA every trigger, branch, and template before launch. Programs go live in priority order, so revenue impact starts before the full system is complete.
04
Testing and value measurement
Retention compounds through iteration. We test subject lines, offers, timing, and sequencing, and we measure programs on customer lifetime value, repeat rate, and churn rather than opens. What works gets scaled across segments.
The team behind retention.
Lifecycle strategists and email specialists who measure their work in customer lifetime value, not send volume.
Utile Design
Temper And Forge helped us launch our new website — during the discovery phase, they asked questions about our primary goals and helped us shape the vision together. Using our refreshed brand style guide, they developed three different options for how to execute on the website, then built everything out in Figma before moving to development. Following launch, we saw significant increases in organic search traffic and time on page. They were always up for a challenge — if we had modifications, they would definitely meet and exceed those — and every team member showed genuine care for their craft.
Allison Price
Director of Marketing & Communications
11
Years in business
650+
Projects delivered
5.5M
Users of our custom tools
$75B+
Enterprise value supported
A few of our partners
our clients
Don't just take it from us. Hear from our clients
- Temper And Forge's quality of work is exceptional; they've delivered everything they promised they would and more. We get excellent value for our money. — Jim Boborci, Director of Brand & Creative. 5 out of 5 stars.
- I've worked at my organization for close to 12 years and worked with over 12 external vendors, maybe more. Temper And Forge has been the easiest to work with and the most knowledgeable about their work. The team has produced the best work for us. — Anna McKay, Head of Web & Design. 5 out of 5 stars.
- They brought our vision to life. The team worked effectively together and was collaborative with our team. The partnership was seamless. — Danielle Lewan, Director of Marketing & Communications. 5 out of 5 stars.
- We were instantly comfortable with Temper And Forge, and their resources were extremely responsive. The team listened to our needs and adapted to every single aspect that we expected from them — they were great. — Eric Demas, CFO & City Auditor. 5 out of 5 stars.
- Temper And Forge was one of the most professional companies I've ever worked with, as they were highly responsive to our feedback, concerns, and changes we needed to make. — Bryce Gibson, Co-Founder. 5 out of 5 stars.
- Their effective communication is outstanding; they understand what we want and run with it. — Alex Neuber, Head of Business Planning & Marketing. 5 out of 5 stars.
- Temper And Forge has made a name for themselves to deliver results and our projects are the key indicators of that. — Nicholas Collins, Vice President & COO. 5 out of 5 stars.
- What sets them apart is their ability to consider all of the stakeholders' inputs and come up with a solution that meets everyone's needs. — Alisha Harrington, Co-Director. 5 out of 5 stars.
- They give us what feels like white-glove service. They prioritize us, and it feels like we're their only client, even though we know that isn't the case. That's appreciated. — Joe Myxter, Director of Communications. 5 out of 5 stars.
- Temper And Forge was highly responsive and provided quick deliveries. The team delivered work ahead of schedule and stayed on budget, communicating in a quick manner. — Vincent Santino, Marketing Director of Demand Generation. 5 out of 5 stars.
- Temper And Forge is a small boutique firm, and I know that every dollar we spend goes directly into results. I don't feel like there's any wasted time with them. — Aloe Driscoll, Digital Marketing Manager. 5 out of 5 stars.
- I was impressed by Temper And Forge's investment in our company's mission and values. Their company culture set them apart, and Temper And Forge seemed to genuinely care about our market — that was unique. — Elisabeth Law, Director of Marketing. 5 out of 5 stars.
- They're a dynamite team that's a helpful partner. As time goes on, I noticed that they have a fundamental interest in our business. They know our goals and can execute them quickly. — Thomas Winstanely, VP Marketing. 5 out of 5 stars.
- Temper And Forge's willingness to dive into some of the design challenges was really impressive. They didn't shy away. — Allison Price, Director of Marketing & Communications. 5 out of 5 stars.
