Truistic Case Study
Database driven platform that connects addiction treatment seeking patients to care providers. Housed inside of WordPress allowing for patients to create, manage, and build their accounts while treatment centers have full control over listing information and visibility.
”The level of access we had to their team and their can-do attitude distinguished them from the competition.Kirk LarkinCo-Founder, Truistic
PROJECT FEEDBACK SUMMARY
The people who’ve tested the website have given positive feedback, describing it as user-friendly, clean, and modern. Throughout the project, Temper And Forge has provided great ideas and suggestions that can improve the site’s performance. They’ve also been highly communicative with the client.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Temper and Forge?
Truistic sought out a dev firm to build a web-based platform that aggregates addiction treatment centers with the objective to streamline and democratize patients treatment choice options.
What was the scope of their involvement?
Temper And Forge has developed our website. Everything has been finished, but we’re still in partnership with them.
How did you come to work with Temper And Forge?
We had a bunch of meetings with companies here in Portland, Maine. We also talked to companies in New York and Boston. Meanwhile, we found Temper And Forge online.
Our conversations with Nate and his team at Temper And Forge showed us that they truly understood our vision while keeping competitive pricing. They also didn’t add things that we didn’t want, keeping everything simple — they didn’t upsell anything. Instead, the team made sure that we understood what we were asking for and what could be delivered. Overall, they hit the nail on the head while we were talking to them. We were able to drive home the product that we wanted, so we hired them.
RESULTS AND FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Around 25 people have tested the site, and the feedback has been positive. They say that it’s modern and extremely user-friendly. It’s also clean and nice. Everyone understands exactly how it works and how to navigate it. Overall, the feedback has been absolutely positive; there hasn’t been any negative feedback on the website in terms of UX.
How did Temper and Forge perform from a project management standpoint?
Temper And Forge provides ideas and suggestions that help us increase our conversions and revenue. We’re going to use the ideas they bring to the table to enhance our performance. Overall, they don’t only do what I ask them to do; they also offer great suggestions and go above and beyond what we expect from them. To communicate, we use Google Meet.
What did you find most impressive about them?
Their strongest suits are being down to earth and easy to speak to; I never feel uncomfortable when talking to them. We’re in different worlds, but they don’t say things that I can’t understand. Everything is in layman’s terms. Simply put, they understand what I’m saying and they’ve brought my vision to life.
Are there any areas they could improve?
They can maybe use Zoom for our meetings instead of Google Meet. However, that’s just my personal preference. It’s more about the product than their performance.
Do you have any advice for potential customers?
Be completely transparent; be upfront and explain exactly what you’re looking for and what you’re willing to spend. That way, you’ll get exactly what you want. As long as you’re speaking from the heart, they’ll deliver your needs plus more.
Jan. 2021 – Ongoing
Willing to refer:
– Directory Database
– Custom Development
– Technical SEO
– Site Speed Optimization
– ADA Compliance
– On-going development
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