Thanks to Temper And Forge, the client significantly increased their online sales and conversion rate. The team was highly transparent, and internal stakeholders were particularly impressed with the vendor's communication skills and receptiveness to feedback.
”"The functionality of the website far exceeded our expectations. Sales have increased exponentially, and we’re happy with the significantly improved conversion rate."Bryce GibsonCo-founder, Earth+kin
PROJECT FEEDBACK SUMMARY
An outdoor gear manufacturer engaged with Temper And Forge for their e-commerce web development services. The team utilized WordPress and implemented plugins such as Sendinblue, ShipStation, and WooCommerce.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Temper And Forge?
We needed to build an e-commerce site for our brand launch.
What was the scope of their involvement?
Temper And Forge provided our company with e-commerce development services. Before working with them, we were engaged with a company that provided us with web design services. We then hired Temper And Forge to build the Figma-based workflow and create a fully-operational website.
The team developed the platform through WordPress and implemented various e-commerce plugins such as Sendinblue, ShipStation, and WooCommcerce.
What is the team composition?
We were mainly in contact with the president and lead developer.
How did you come to work with Temper And Forge?
Temper And Forge was recommended to us by a marketing agency we contacted.
How much have you invested with them?
We’ve invested about $21,000.
What is the status of this engagement?
We worked on this project from September 2022, ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The functionality of the website far exceeded our expectations. Sales have increased exponentially, and we’re happy with the significantly improved conversion rate.
Overall, we’re pleased with what Temper And Forge has done to our platform in terms of its searchability and accessibility. On top of that, we’ve had an aggressive timeline for the project’s first phase, but they’ve met it.
How did Temper And Forge perform from a project management standpoint?
The budget for this project was clear and transparent, and we didn’t experience any unexpected fluctuations — additional functionalities realized after launch was handled as a warranty claim, so we maintained the original budget.
Temper And Forge was one of the most professional companies I’ve ever worked with, as they were highly responsive to our feedback, concerns, and changes we needed to make.
We typically interfaced through Monday.com, email, phone, and video calls.
What did you find most impressive about them?
We were impressed with their consistent communication and how they were able to address our feedback simultaneously.
Are there any areas they could improve?
The team could’ve provided a more in-depth review of the project before jumping into the development phase.
Do you have any advice for potential customers?
To get the most out of your engagement with Temper And Forge, I recommend fully understanding the platform you want to build and being concise with the results you want to achieve.
Sep. 2022 – Ongoing
Willing to refer:
– Site Speed Optimization
– ADA Compliance
– On-going development